“Long-term” – sustainable, scalable and maintainable
Part three: the implementation of sustainable and maintainable developments Launching a long-term support development project is good. Putting in place the means, methods, and organisation to carry it out is even better. But the release still needs to be a success,...
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[CLIENT FEEDBACK] Local Authority: CD93 facilitates management of requests from its 8,000 staff
The Seine-Saint-Denis Council is made up of 25 departments, including the Digital Innovation and Computer Systems Department (DINSI). The DINSI comprises three large sections - projects, infrastructure management and support, with iTop acting as a central tool. A...
Local authorities: specific cyberthreats and appropriate responses
Security challenges are evolving rapidly, and local authorities face unique risks when it comes to cyber-attacks. Residents' personal identity data, users' bank details, employees' health records, etc. Local authorities hold sensitive information, which must be...
The 6 ITSM trends in 2024
2024 is shaping up to be a year full of challenges and innovations for ITSM, with Artificial intelligence, Cloud, cybersecurity… New trends are emerging and are set to reshape the landscape of the sector. Thesetransformations promise to be as profound as they are...
ITSM software to support the creation of new services
When a new IT service (or a new offer) is created, a whole chain of production and services is impacted. Hence the interest of choosing an ITSM solution agile enough to integrate these developments and guarantee the quality of the services provided. Creation of new...
IT budgets: strong pressure on CIOs in 2023
After many years of freedom in terms of investments, justified by the digital transformation of their companies, Information Systems Departments must now limit and prioritize their expenses. If you are a CIO, do not be surprised to see your management controller turn...
ITSM software to promote collaboration
While users are increasingly looking for autonomy, they expect maximum responsiveness from the IT department. One of the keys to meeting this requirement is to facilitate collaboration, both from the CIO and end-users. As a good service management guarantor, ITSM...
Use case: TIMS steps up to the next level with iTop Professional
TIMS is a telecom and IT services operator with over 34 years of experience. Using iTop Community (the free edition of the solution) for about ten years, the company recently decided to upgrade to iTop Professional to enhance its ITSM capabilities, provide teams with...
lTSM, official KPI provider to control IT service costs and revenues
Les outiIs ITSM fourmillent d’indicateurs sur le fonctionnement des centres de services informatiques, de leurs infrastructures et des équipes support. Bien exploités, ces KPI aident à améliorer la performance économique des centres de production IT. KPI ITSM : les...
12 specific cases of IT cost reduction with iTop
Deploying an ITSM tool helps manage and reduce IT costs. An illustration with 12 very real use cases of the iTop solution. Tracking untapped resources The iTop ITSM tool has a CMDB (Configuration Management DataBase) that describes all IT assets and their uses. With...
Build and maintain a network of involved partners
A partnership is like a beautiful plant. First, you have to choose the seed, plant it, and water it to make it grow and give its best. As the publisher of iTop software, Combodo is convinced of the importance of partnerships in delivering an optimal customer...
Managing change effectively with iTop
It is often said that 80% of IT issues are caused by mis-managed changes. While it's difficult to 'fact-check' that figure, it is certainly true that all IT managers have already experienced this situation at least once, with more or less serious consequences....
ITSM software: automation as a vector of savings?
Synonymous with efficiency and productivity, automation is commonplace in all business processes. ITSM is no exception: automation features streamline IT service management and simplifies the daily life of support teams. More than just saving time, some ITSM...
ITSM software as a true reflection of the evolution of IT infrastructures
Digital services companies or internal CIOs, you know it all too well: changes within your technical infrastructures are frequent and poor monitoring can have consequences on the quality of the services provided. That is why it is essential to have an ITSM solution...
Collecting data with iTop in action
In this tutorial, we will cover data synchronization with iTop and see how to adapt it to a specific need thanks to data collectors. We will use the open APIs available on https://api.gouv.fr/ in order to synchronise national education institutions with our iTop...
