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Open source ITSM for 714,000 public sector users

Abdel — Mon, 05 Oct 2026 14:00:01 GMT

SUMiT : a national reference for good practice

Within the Digital Education Directorate, SUMiT is described as a shared ITSM service covering both the operation of national information systems and the regional and national support desks. It rests on a single data model, which lets the Ministry rationalise its tooling nationwide, bring consistency from one support desk to the next, and keep a complete audit trail of user requests.

Managed service delivery: 6 tools that make it work

Benjamin Planque — Mon, 05 Oct 2026 12:46:46 GMT

Managed services give IT providers a workable alternative to selling consultants by the day. Instead of placing people on a client site, the provider pools specialists around a technology or an industry and delivers against an agreed scope. Both sides gain. Clients pay less, because the cost of a specialist is shared across several accounts rather than carried by one. Providers respond faster and protect their margins, because the same people cover more ground.That only holds if the tooling is right. A managed services team running on shared mailboxes and spreadsheets loses the efficiency the model was supposed to create. Six tools make the difference.

iTop 3.3: AI-ready ITSM, new portal & richer CMDB

iTop by Combodo — Tue, 15 Sep 2026 08:52:46 GMT

IT environments are evolving. So are the ways they are used. Your ITSM needs to keep up.

Discover iTop 3.3 in this webinar!

iTop by Combodo — Fri, 11 Sep 2026 08:24:19 GMT

Delphine Coille
Product Manager @Combodo

Public sector ITSM: moving beyond Excel with iTop

iTop by Combodo — Mon, 15 Dec 2025 13:31:46 GMT

An IT organization ill-equipped to cope with complexity

Until 2025, services were still tracked via e-mail and Excel files, whether for inventory, requests, incidents or server management.

Open Source AI in ITSM: Key Dilemmas for IT Managers

iTop by Combodo — Wed, 10 Dec 2025 16:13:49 GMT

Artificial intelligence is creeping into IT service management. With the rise of Open Source in parallel in the same field, it raises crucial questions for IT Departments and users of ITSM tools. As companies look to leverage AI capabilities to improve their support, incident management and maintenance processes, IT managers face a new dilemma: proprietary or open source?

ITSM Open Source solution for enhanced visibility

iTop by Combodo — Fri, 17 Oct 2025 09:19:41 GMT

An IT process focused tool to manage IT for 400 stores

The IT department of our client manages the IT of 400 stores, as well as multiple sites dedicated to the supply chain (factories, packaging platforms, transport, etc). In this regard, the supervision of equipment is highly strategic and the ITSM software is even more so.

CMDB impact analysis across 52,000 PCs: GIP Recia

iTop by Combodo — Mon, 13 Oct 2025 14:18:19 GMT

Inventory tool, ETL and collectors: a complete data chain

With close to 52,000 computers across the Centre-Val de Loire schools, the estate needs rigorous, centralised management.

SEB Group: one ITSM platform for IT and for finance

iTop by Combodo — Fri, 10 Oct 2025 14:40:08 GMT

Incidents, changes: iTop at the core of the IT department

SEB’s previous ticketing tool had reached its limits. Before replacing it, the group ran a thorough market review.

Ramsay Santé and iTop: a reliable ITSM for the healthcare sector

iTop by Combodo — Fri, 10 Oct 2025 14:37:43 GMT