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SUMiT : a national reference for good practice Within the Digital Education Directorate, SUMiT is described as a shared...
Managed services give IT providers a workable alternative to selling consultants by the day. Instead of placing people...
IT environments are evolving. So are the ways they are used. Your ITSM needs to keep up.
Delphine Coille Product Manager @Combodo
An IT organization ill-equipped to cope with complexity Until 2025, services were still tracked via e-mail and Excel...
Artificial intelligence is creeping into IT service management. With the rise of Open Source in parallel in the same...
An IT process focused tool to manage IT for 400 stores The IT department of our client manages the IT of 400 stores, as...
Inventory tool, ETL and collectors: a complete data chain With close to 52,000 computers across the Centre-Val de Loire...
Incidents, changes: iTop at the core of the IT department SEB’s previous ticketing tool had reached its limits. Before...
A simple, reliable ITSM tool that is suited to the healthcare sector
Let’s celebrate open source together!
Need for structure and traceability Prior to iTop, client requests were handled by email or telephone: an untraceable...
Any conversation about digital technology inevitably includes Artificial Intelligence. That said, what do we do about...
Before there was Combodo, there was an idea On May 26, 2010, Combodo was officially born, but the real story had...
As the year gets under way, we at Combodo, iTop’s software editor, are strengthening our security approach. We are...
We at Combodo chose GitHub to host the source files for our different IT development projects.
There’s no shortage of acronyms in IT. ITIL, ITSM… it can be confusing. However, these two different but complementary...
The Jura SIDEC, is an open public-private partnership that plays a key role in supporting 700 local authorities. The...
What is a CMDB and why Open Source? In today’s rapidly evolving IT landscape, managing complex IT environments has...
In order to deliver a comprehensive set of IT Management and Support Services to a large client in the banking sector,...
Combodo is committed to accessibility, for an ever-improving user experience. For several years now, we have become...
Part three: the implementation of sustainable and maintainable developments Launching a long-term support development...
ITSM tools throw off indicators by the hundred, about how the service desk is running, about the infrastructure behind...
A single, shared tool across all departments, processing a large number of requests The Council first introduced the...
Evosoft GmbH is a 100% subsidiary of Siemens AG and the competence center for horizontal and vertical product and...
Security challenges are evolving rapidly, and local authorities face unique risks when it comes to cyber-attacks....
A partnership is like a beautiful plant. First, you have to choose the seed, plant it, and water it to make it grow and...
2024 is shaping up to be a year full of challenges and innovations for ITSM, with Artificial intelligence, Cloud and...
It is often said that 80% of IT issues are caused by mis-managed changes. While it’s difficult to ‘fact-check’ that...
To guarantee a high level of service to its customers, ScaleSquad has been using the iTop ITSM tool, known for its...
Synonymous with efficiency and productivity, automation is commonplace in all business processes. ITSM is no exception:...
After many years of freedom in terms of investments, justified by the digital transformation of their companies,...
Digital services companies or internal CIOs, you know it all too well: changes within your technical infrastructures...
While users are increasingly looking for autonomy, they expect maximum responsiveness from the IT department. One of...
In this tutorial, we will cover data synchronization with iTop and see how to adapt it to a specific need thanks to...
Free ? Team ? If you are wondering which iTop SaaS offer to choose from, in order to start or strengthen the management...
The Information Systems Department is constantly evolving, according to the growth of the company, internal changes,...
How our ITSM solution iTop is a core element of our organisation When you join Combodo this is something that strikes...
Security, maintainability, functional scope, scalability… When you choose an ITSM tool in SaaS mode, take a word of...
Choosing an IT Service Management Tool (ITSM) has never been more difficult, or more important, because it is essential...
Part 2: how Combodo has organized itself to adapt to the STS-LTS model There are many benefits of combining Long-term...
IT service management (ITSM) software can professionalize and/or modernize your practices. For an IT team of less than...
SaaS and open source: two models that first seem to be at odds with each other, which nevertheless have a lot to do...
In small IT departments, as elsewhere, structuring IT management is essential to guarantee a certain quality of service...
Overload, just-in-time work, new business needs… Small IT teams in SMBs are often overstretched, used to dealing with...
As an IT operations manager, you are responsible for the smooth running of IT production and IS maintenance. So the...
As a result of the digital transition, companies must now manage an increasingly complex IT environment. To deal with...