Managed services give IT providers a workable alternative to selling consultants by the day. Instead of placing people...
Incidents, changes: iTop at the core of the IT department SEB’s previous ticketing tool had reached its limits. Before...
A simple, reliable ITSM tool that is suited to the healthcare sector
Need for structure and traceability Prior to iTop, client requests were handled by email or telephone: an untraceable...
A single, shared tool across all departments, processing a large number of requests The Council first introduced the...