SUMiT : a national reference for good practice Within the Digital Education Directorate, SUMiT is described as a shared...
An IT organization ill-equipped to cope with complexity Until 2025, services were still tracked via e-mail and Excel...
An IT process focused tool to manage IT for 400 stores The IT department of our client manages the IT of 400 stores, as...
Inventory tool, ETL and collectors: a complete data chain With close to 52,000 computers across the Centre-Val de Loire...
Incidents, changes: iTop at the core of the IT department SEB’s previous ticketing tool had reached its limits. Before...
A simple, reliable ITSM tool that is suited to the healthcare sector
Need for structure and traceability Prior to iTop, client requests were handled by email or telephone: an untraceable...
The Jura SIDEC, is an open public-private partnership that plays a key role in supporting 700 local authorities. The...
In order to deliver a comprehensive set of IT Management and Support Services to a large client in the banking sector,...
A single, shared tool across all departments, processing a large number of requests The Council first introduced the...