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iTop by Combodo

AI and ITSM: what do CIOs really want?

Any conversation about digital technology inevitably includes Artificial Intelligence. That said, what do we do about...

15 years of Combodo: From a prototype to a global community

Before there was Combodo, there was an idea On May 26, 2010, Combodo was officially born, but the real story had...

ITIL vs ITSM : the winning combo

There’s no shortage of acronyms in IT. ITIL, ITSM… it can be confusing. However, these two different but complementary...

iTop SaaS : how SIDEC du Jura transformed its ITSM

The Jura SIDEC, is an open public-private partnership that plays a key role in supporting 700 local authorities. The...

The importance of an open-source CMDB in contemporary IT operations

What is a CMDB and why Open Source? In today’s rapidly evolving IT landscape, managing complex IT environments has...

A fully operational IT support service for a large client in the finance sector

In order to deliver a comprehensive set of IT Management and Support Services to a large client in the banking sector,...

ITSM: where your IT cost figures actually come from

ITSM tools throw off indicators by the hundred, about how the service desk is running, about the infrastructure behind...

An easy-to-use ITSM tool for managing requests from our 8,000 staff

A single, shared tool across all departments, processing a large number of requests The Council first introduced the...

evosoft, a success story with iTop CMDB and Change Management

Evosoft GmbH is a 100% subsidiary of Siemens AG and the competence center for horizontal and vertical product and...
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