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Thésée Datacenter boosts traceability and service quality thanks to iTop

Need for structure and traceability Prior to iTop, client requests were handled by email or telephone: an untraceable...

AI and ITSM: what do CIOs really want?

Any conversation about digital technology inevitably includes Artificial Intelligence. That said, what do we do about...

15 years of Combodo: From a prototype to a global community

Before there was Combodo, there was an idea On May 26, 2010, Combodo was officially born, but the real story had...

Security with iTop: at the heart of our development strategy

As the year gets under way, we at Combodo, iTop’s software editor, are strengthening our security approach. We are...

Optimising project traceability with GitHub and iTop

We at Combodo chose GitHub to host the source files for our different IT development projects.

ITIL vs ITSM : the winning combo

There’s no shortage of acronyms in IT. ITIL, ITSM… it can be confusing. However, these two different but complementary...

iTop SaaS : how SIDEC du Jura transformed its ITSM

The Jura SIDEC, is an open public-private partnership that plays a key role in supporting 700 local authorities. The...

The importance of an open-source CMDB in contemporary IT operations

What is a CMDB and why Open Source? In today’s rapidly evolving IT landscape, managing complex IT environments has...
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